FAQ
+ How do I order a product?
Products can be ordered directly through the RackSolutions website. Simply add the items you’re interested in to your cart and proceed to checkout. If you’re looking for a specialty server rack or custom solution, please give us a call at 888-505-RACK so we can discuss your specific requirements and help find the right fit.
+ What payment options do you accept?
We accept MasterCard, Visa, American Express, Discover, PayPal, purchase orders and online orders.
+ How long does order processing take?
Orders are typically processed within 1-3 business days.
+ Can I cancel an order once it has already been placed?
Once an order has been placed it can be shipped as early as 1 hour after. Orders that have not physically been packed on a truck will be attempted, but once an order is on a commercial freight carrier, we cannot call it back.
+ When do orders ship out?
Orders placed by 2:00 PM Central Time will be processed and shipped the same day. Transit times include business days only. For Saturday delivery or other special shipping requests, please call our Sales Team at 888-505-RACK before placing your order.
+ What are my options for international orders?
For international orders, please refer to our Regional Office Locations and Information page. In addition to the United States, RackSolutions has offices in Australia, Canada, Luxembourg, and the United Kingdom. For assistance with international product orders, you can contact one of our international offices by phone or email.
+ Do you have any drop-ship fees or minimums?
We do not sell any White Racks on an individual basis. If you are purchasing in a large quantity, call us at 1(877)-707-5401 where we can work out details.
+ Do you have any drop-ship fees or minimums?
We do not currently have any order minimums or charge drop-shipping fees.
+ What is the standard lead time for products that are out of stock?
For most out of stock products, the standard lead time is 4-6 weeks.
+ What is your return policy?
The customer has 30 days from the date of purchase to request a return.
All returned parts may be subject to a restocking charge. The standard restocking charge is 20%.
Please email: [email protected] for a Return Merchandise Authorization (RMA) number and RMA FORM before returning any merchandise.
The customer has 30 days from the date RMA is issued to ship the product back to RackSolutions.
RackSolutions will only accept returns for products that are NOT damaged. If a product arrives damaged, then the customer is responsible for contacting RackSolutions and showing proof of damage. If a return arrives to RackSolutions and the product has been damaged, the customer will not receive a refund. The customer is responsible for properly packaging the product so that it is not damaged in return shipping.
The customer has 30 days from the date RMA is issued to ship the product back to RackSolutions. Additional restocking fees will be applied to orders that are received more than 30 days after RMA has been issued.
Single returned racks that have been assembled will incur a 25% restocking fee. Racks must be complete. Multiple assembled racks may not be returned.
For more information regarding orders and returns please visit our Orders and Returns.
+ I do not see what I need on your website. Do you offer other products?
RackSolutions takes pride in delivering custom solutions without compromise. As proven mounting problem solvers, our experience ranges from projects with Microsoft to the U.S. Navy. If you need a product that is not currently available on the market, contact us at 888-505-RACK to discuss your specific requirements.
+ I need to make a tax exempt purchase. How do I do that?
To make a tax-exempt purchase, you will first need to create an online account with us. After creating your account, please email a copy of your tax-exempt certificate to [email protected] and include the email address associated with your account. Once your account has been updated, we will confirm via email that you are ready to place your order.
+ Does RackSolutions use carbon or alloy steel?
RackSolutions products are constructed from cold-rolled, low-carbon, high-strength steel alloy.
+ What is PCI Compliance?
The Payment Card Industry Data Security Standard (PCI DSS) is a required security standard for companies that store, process, or transmit credit card information. It helps businesses maintain a secure environment for customer payment data and reduce the risk of fraud, data breaches, and financial loss.
PCI DSS was established by major credit card companies, including Visa, MasterCard, Discover, and American Express, to create consistent security standards across the payment industry. These standards apply to businesses of all sizes, from small companies processing card payments to large retailers and data centers that manage high volumes of customer payment information.